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Predicts FAQ — answers to all your questions

Registration, login, betting, payments, bonuses — find clear and straightforward answers to all your questions about using Predicts, all in one place.

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Account & Registration

All FAQs covering registration, login issues, password reset, and account verification.

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Deposits & Withdrawals

Answers to common questions about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including rules, timings, and limits.

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Bonuses & Promotions

Learn how welcome bonuses, free bets, cashback, and promo codes work.

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Betting Rules

Questions and answers about how odds work, bet cancellations, live betting, and cash out.

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App & Downloads

Find out where to get the Predicts app, how to install it, and what to do if you run into any issues.

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Security & Privacy

Straight answers about the security of your account, personal information, and transactions.

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Account & Registration 8

On Predicts Registration You'll need: an active mobile number, an email address, and to be at least 18 years old. No additional documents are required for initial registration. Identity verification may be required for larger withdrawals. Go to the registration page।

No. Under Predicts' rules, only one account is permitted per person. It is not possible to create multiple accounts using the same mobile number or email address. Any attempt to do so may result in all associated accounts being permanently closed.

on the login page and click the "Forgot Password?" link. Enter your registered mobile number or email. A reset link will be sent within a few minutes. Use it to set a new password.

Entering the wrong password five times in a row will temporarily lock your account for 30 minutes. Try again after 30 minutes or email support@predicts.onl.

After logging in, you can update your email, mobile number, and password from your profile settings. To change identity details (name, date of birth), please contact support.

To close your account, email support@predicts.onl. Make sure to withdraw any remaining balance before closure. You can also take a temporary break as part of responsible gaming — for details here।

You must be at least 18 years old to register on Predicts. This is both a platform requirement and part of our responsible gaming policy. Accounts may be suspended if age verification reveals any discrepancy.

Both methods work equally well. That said, most users in Bangladesh register with a mobile number since it makes payment verification easier. Providing both your mobile number and email also makes account recovery much simpler.
Deposits & Withdrawals 8

Payment methods currently supported on Predicts: Mobile Pay, Nagad, Rocket, VISA, and Mastercard. All major mobile banking services in Bangladesh are supported. Cryptocurrency options are also coming soon.

The minimum deposit on Predicts is just ৳200. This can easily be done through most mobile banking methods available in Bangladesh.

Deposits via Mobile Pay, Nagad, and Rocket are usually credited instantly or within 5 minutes. Card payments may take 15–30 minutes. If more than 30 minutes have passed, please contact us at support@predicts.onl.

Withdrawal requests are typically processed within 1–3 hours. Mobile Pay and Nagad are the fastest options. Requests submitted late at night may take up to 24 hours.

The minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account level and verification status.

Predicts does not charge any fees for deposits or withdrawals. However, mobile banking providers (Mobile Pay/Nagad/Rocket) may apply their own transfer charges.

No. For security reasons, deposits must be made from your own payment account only. Third-party payments are not accepted and may trigger an account review.

After sending funds, keep your payment reference number. If your balance doesn't update due to a portal issue, contact support@predicts.onl with that reference number.
Bonuses & Promotions 6

Registration after completing registration, your welcome bonus will be credited automatically on your first deposit. No extra steps are needed to claim it — unless a specific promo code applies.

Bonus funds cannot be withdrawn directly. A wagering requirement must be met before the bonus can be used. For full terms and conditions in the Terms & Conditions stated clearly.

There is a "Promo Code" field in the registration form — enter your code there. If you've already registered, the code may be applied via the Promotions page or by contacting support.

Free bets let you place bets without spending your own money. If you win, you receive the winnings minus the original stake amount. Free bets have an expiry date — they will expire if not used within that period.

Regular players and VIP members receive weekly or monthly cashback bonuses. If you meet the required betting threshold within the specified period, the cashback is credited to your account automatically.

If the wagering requirements are not met within the bonus validity period, the bonus will be forfeited. Bonuses may also be cancelled if multiple accounts are used to claim them.
Betting Rules 6

Odds represent the multiplier applied to your stake if your bet wins. For example, odds of 2.0 mean a ৳100 bet returns ৳200 if it wins (your original ৳100 stake plus ৳100 profit). Higher odds mean a lower chance of winning, but a bigger payout if you do.

Once a bet is placed, it generally cannot be cancelled. However, you can use the Cash Out feature to settle your bet before the match ends. The cash out amount is calculated based on the odds at that moment.

If a match is completely cancelled, all bets on that match are declared void and the full stake amount is refunded.

Yes, Predicts supports parlay (Accumulator) bets across multiple matches. If all selections win, the odds multiply — giving parlays the potential for big payouts. However, if even one selection loses, the entire parlay is lost.

The minimum bet is ৳10, and the maximum varies depending on the event and market. Higher-profile events carry higher maximum limits, and VIP members enjoy even higher limits.

Live betting is available for most major cricket, football, and tennis matches. It may not be available for smaller leagues or less popular sports. on the betting page View the list of live events.
App & Downloads 5

Get the Predicts app from our Download page Download directly from. Available on both Android and iOS. It may not be listed on Google Play or the App Store, so downloading from the official site is recommended.

First, go to your phone's Settings → Security → Unknown Sources and enable it. Then Download page to download the APK. Once downloaded, tap the file and select Install. After installation, you can turn Unknown Sources back off.

First, check your phone's storage. Make sure Unknown Sources is enabled. Older Android versions (below 5.0) may cause issues. If the problem persists, contact support@predicts.onl with your phone model and Android version.

The app offers push notifications, faster loading, and smoother navigation. The website has all the same features but feels slightly different from the app experience. Your account, balance, and betting history are consistent across both.

When a new version is available, you'll receive an automatic update notification when you open the app. Alternatively, Download page Download and install the latest version from — no need to uninstall the old app.
Security & Privacy 5

Yes. All your data on Predicts is protected with SSL/TLS encryption. We never sell your information to third parties. For more details in our Privacy Policy see here.

Change your password immediately and notify us at support@predicts.onl. Our team will review your account and, if necessary, terminate all active sessions.

Predicts operates under and is licensed by international gaming authorities. Our platform guarantees fair play and adheres to responsible gaming policies.

Yes. You can enable SMS-based two-factor authentication from your profile settings. Once active, a one-time OTP will be sent to your mobile each time you log in, significantly improving your account security.

Only log in from predicts.onl. Predicts will never ask for your password or OTP via email or SMS. Do not click on unfamiliar links. If you notice anything suspicious, contact support immediately.
VIP & Rewards 4

VIP members Enjoy higher withdrawal limits, a personal account manager, exclusive bonuses and cashback, priority support, and invitations to special events.

VIP status is awarded automatically once you meet the required wagering activity. For more details, visit the on the VIP page Go.

VIP points can be redeemed for bonuses, free bets, and special rewards. The redemption process can be found in the Rewards section of your profile.

VIP status may be downgraded if you are inactive for an extended period or fail to meet the minimum betting activity within a given timeframe. For full conditions VIP page stated clearly.
Still have questions? Our support team is available 24/7. Email us at support@predicts.onl — you'll typically get a response within 2 hours.

About the Predicts FAQ

Predicts is one of Bangladesh's most popular online betting and gaming platforms. Thousands of users join every day to bet on cricket, football, and casino games. Naturally, both new and existing users have plenty of questions. This FAQ page is here to answer all of them in a clear and straightforward way.

Essential FAQs for new players

The most common question from new Predicts users is — is registration complicated? The answer is no. All you need is a mobile number, email address, and password to sign up in just 2 minutes. Registration Once done, make a deposit and start playing.

Concerned about a payment?

Payment questions are the most common ones we receive. If you've sent money via Mobile Pay or Nagad but it hasn't appeared in your account, don't worry. Save your payment reference number and contact support — it will be resolved quickly. Check this FAQcovers answers to all common payment-related scenarios.

Bonus & Promotions FAQ

Many users are confused about how Predicts' bonus system works. The key thing to know is — bonuses cannot be withdrawn directly; you must first meet the wagering requirements. This condition is clearly in the Terms & Conditions for details. It's worth reading through the terms before using any bonus.

Stay safe, stay informed

Security is paramount in online betting. Predicts always works to protect your personal information and funds — but staying safe on your end matters just as much. Use a strong password, avoid phishing links, and never share your password with anyone.

This FAQ This page is updated regularly. If you have a question that isn't covered, let us know and we'll add it.

Still have questions? Get started right away

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